FAQ
Contact
How can I contact you?
You can contact us directly through the Get in Touch page, send an email to thisissjlajewelry@gmail.com, or dm us on Instagram (@sjlajewelry). We'll get back to you as soon as we can.
SJLA Care Guide
Each SJLA piece is delicate. Enjoy with care.
Ensure that hand-painted pieces do not come into frequent contact with sweat and avoid direct contact with perfume, oils, lotions, chlorine, etc.
Keep all hand-painted pieces dry and store them in a cool, dry space. Do not scrape or scratch hand-painted pieces to preserve their longevity and detail. When not wearing the pieces, keep them on a soft or smooth surface. You can store them in the boxes they are sent in.
To polish gold filled hardware, clean with soap & warm water and a soft toothbrush or a polishing cloth.
About the Jewelry
What type of metal are the charms and clasps?
All hardware (clasps, SJLA tags, jump rings, earrings, gold chain) is gold filled. Gold filled is a great alternative to solid gold, because it’s extremely durable, very high quality, and more affordable.
What is gold filled?
The gold filled jewelry we use is permanently bonded with a thick layer with 14k solid gold. It has 100x more gold alloy than gold-plated jewelry. Gold filled is great quality, made to last, and will not chip away or change color.
Are the earrings safe for sensitive ears?
Yes! The earrings are gold filled, which means that they are high quality and safe even for reaction prone ears.
Are the gemstone beads and freshwater pearls real?
All stones and pearls are 100% genuine, sustainably farmed and/or obtained, and guaranteed high quality.
Sustainability
Are your materials ethically sourced?
We're proud to source from suppliers who pledge to be environmentally and ethically friendly in obtaining their materials. Our overseas supplies are distributed by fair-trade businesses to empower local communities making their crafts, or local vintage sellers in LA. If you have any questions, please email thisissjlajewelry@gmail.com.
Custom Inquiries & Sizing
Do you make custom pieces?
Absolutely. Please contact us through our contact form or email thisissjlajewelry@gmail.com for custom inquiries. We also offer hand-painted custom initials on the back of many of our earrings at no additional charge. Please write your ideas in the notes at checkout and we will do our best to honor them.
What if I want a different size necklace or bracelet?
No problem! If there is a specific length you would like, write it in the notes at checkout. Otherwise you can email thisissjlajewelry@gmail,com with your measurements or any questions about sizing. We're happy to make pieces in any custom size for no additional fee.
Returns & Exchanges
Do you offer repairs in worst-case scenario situations?
Please send an email to thisissjlajewelry@gmail.com if your jewelry gets damaged and you would like a repair.
What is your return or exchange policy?
We generally do not offer returns or exchanges, as everything is made to order. Please email us at thisissjlajewelry@gmail.com if you would like an exchange/return and we can chat directly.
Shipping
How soon do you ship after an order is placed?
Please allow 1-2 weeks after an order is placed for it to be shipped out. Each piece is handmade by our owner and designer, Serena (this is a one woman brand). If you must get the order sooner, contact us and we can try to figure something out.
Do you ship internationally (outside the US)?
Yes! Please note that some countries charge an import tax/VAT. We ship internationally with DHL, which allows us to pre-pay the VAT tax so that the package is not held for pickup/payment upon delivery. We charge a universal 10% tax on all international orders to accommodate for the tax. If your country doesn't charge an import tax, we will refund the tax within 24-48 hours. Click here to see if your country charges an import tax.
If you wish to pay cheaper shipping (with the risk of delayed shipping time, having to pay import taxes upon delivery, and being subject to pick up the package at your local post office), please send us an email at thisissjlajewelry@gmail.com and we will set up a USPS option (typically around $15 USD shipping) for you.
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